At Fluent Flow, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or work with us on a project.

We operate in accordance with the General Data Protection Regulation (GDPR) and other relevant laws of the European Union and the Republic of Lithuania.

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1. Who We Are

This website is operated by Fluent Flow, a company providing website design and development services.
Email: info @ fluentflow.pro

Website: https://www.fluentflow.pro

 

2. What Data We Collect

We may collect the following types of personal data when you interact with us:

• Contact details: Name, email address, phone number

• Business info: Company name, website, project requirements

• Technical info: IP address, browser type, and pages visited (via cookies and analytics)

• Other information: Any details you provide when filling out forms, subscribing to a newsletter, or contacting us

We collect only the data necessary for communication, project execution, and improving our services.

 

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide quotes

• To carry out website projects as requested

• To communicate about the status of your project

• To send relevant updates or offers

• To improve our website functionality and user experience

 

4. Legal Grounds for Data Processing

We process your data based on the following legal grounds:

• Your consent – for contact form submissions and newsletters

• Contractual necessity – to fulfill project-related obligations

• Legal obligations – for invoicing or record-keeping

• Legitimate interest – to maintain website functionality and security

 

5. Who Can Access Your Data

We treat your information with care. Your data may be accessed by:

• Our internal team (e.g., designers, developers)

• Reliable third-party service providers (e.g., web hosting, email services)

• Government authorities if required by law

All third-party services we use comply with GDPR and have their own data protection policies in place.

 

6. How Long We Keep Your Data

We retain your personal data only as long as it’s necessary:

• For inquiries: up to 1 year

• For client projects: up to 5 years (for legal/accounting purposes)

• For newsletter subscriptions: until you unsubscribe

 

7. Your Rights

As an EU resident, you have the following rights under the GDPR:

• To access your personal data

• To correct inaccurate or incomplete data

• To request deletion ("right to be forgotten")

• To restrict or object to processing

• To transfer your data to another provider

• To withdraw your consent at any time

 

8. Cookies and Analytics

We use cookies to improve your experience and understand how visitors use our site. This may include data such as IP address, browser type, and time spent on pages.

You can manage cookie preferences in your browser settings. We also use tools like Google Analytics, which follow GDPR-compliant practices.

 

9. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.

 

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, feel free to reach out:

Email: info @ fluentflow.pro
Website: https://www.fluentflow.pro